Support
Help with installation, licensing, templates, and Google API access.
How to contact us
Email is the primary support channel for Anviva DocGen.
From the add-on UI
In the Anviva DocGen sidebar in Google Sheets or Google Docs you can use:
- “Support” — a message to the operator with request context;
- “Request license” — a request to activate or renew a license.
Requests go to the same support address. How we process data is described on the Privacy Policy page.
FAQ
- After an add-on update, Google asks me to grant access again
- This can happen when the set of scopes (Google permissions) expands. Open the add-on and confirm the new permissions in the Google dialog. You can review existing grants in account settings.
- How does the trial work?
- After installation a trial period is available; license status is shown in the sidebar. To activate a full license, use “Request license” or email us.
- Where are generated documents stored?
- In your Google Drive (or your Workspace organization’s Drive). Anviva DocGen creates files on your behalf via Apps Script; we do not move finished documents to a third-party drive.
- Where is the Privacy Policy?
- https://anviva.ru/privacy-en.html — use this URL in OAuth / Marketplace fields. Russian version: https://anviva.ru/privacy.html.